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Application Support

Over the lifecycle span of software applications, nearly 70% of the cost goes into Application Support & Maintenance activities. Minimizing the total cost of maintenance and support has a direct impact on operational expenditure OPEX and business value. JKT aims to maximize this business value through a slew of highly effective, focused and scalable maintenance and support services.

We understand that every client is unique and so are their requirements. Our proven methodology and global delivery model is well equipped to help enterprises maximize the output from their investments. Recognising the challenges associated with maintaining and managing applications, especially where core business processes are involved, JKT combines critical business understanding with cutting edge technical skills to provide seamless and integrated application maintenance and support.

JKT has proven experience in delivering remote offsite / offshore support (8×5 or 24×7) to businesses around the globe using best industry processes. Our ITIL aligned and AMS certified processes offer flexibility to provide quality support to businesses of any size.

We offer flexible engagement models to suit your business requirements and budgets. We seamlessly integrate with your support organisation to offer a great support service to your customers. Our fully documented processes, tools and transparent communications help us to exceed the defined service levels (KPI’s) within a short space of time whilst we deliver a great value using our global delivery capability.

Our portfolio of the application support services include

Maintenance of Existing Code:

When your applications have years of legacy code, it becomes a challenge to maintain the code. Nonetheless the code holds important business logic which is core to your operations/ business. Any disruption to the day-to-day business is not acceptable so code maintenance becomes a key task to make sure business does not get affected by any change. Our years of experience in maintaining the legacy code will free up your key IT staff for other activities of importance.

Day-to-Day operational Support:

We will structure our support to provide your application/customer the maximum overlap and we can work as extension of your team where we will take calls from your customers, perform a quick analysis and carryout the call resolution which are smaller in nature. For bigger resolution we will get your approval and carry out the resolution based on priority.

Source code Control and Periodic release:

If your source code is not maintained using some version control tool then manual environment based control will need lots of steps in place to prevent any loss of code. We will understand your configuration, adapt to the control protocol and implement the processes to ensure the seamless source code control.

Whether your application require quick succession of release or whether it’s structured to do release only one to two times in a year. We will understand your release requirement; prioritize the deliverables according to release cycle. We can manage your release by implementing a structured release plan to achieve minimum or no down time and accurate deployment of code.

Add-ins Development and Application Documentation:

To support your day-to-day business and to address your customers’ requirements, add-in or enhancement to existing applications functions are integral part of application support. We will work with you to detail out the design approach, get it estimated and work upon the add-in as per the priority.

One of the most common issues with old legacy application is lack of documentation. If you are planning to retire your application or if you are planning to modernize your application then the importance of documentation cannot be overlooked as induction of any new team member will need documentation. We can undertake the documentation of your applications, systems, architecture, business processes or even a specific module. We have structured documentation template to record application documentation.

Application Performance Enhancement:

A legacy codebase often has gone through numerous code changes, refactorings, and sometimes, hasty code additions with zero or insufficient documentation. This results in gradual performance deterioration and leads to cost overheads incurred in maintenance. Also, over the years when data volume increases, some business logic which earlier used to perform as per expectations, becomes slow. We will analyse the specific portion of application, devise the performance enhancement solution, recommend multiple options, and work with you to achieve the desired results.

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