Auto Component Manufacturer

Manufacturer and distributer of Auto Components like Starter Motors, Alternators, Engines, Torque Converters, and Fuel Systems. Its turnover is more than US$ 1.4 billion. They have more than 7000 employees.

Client
Auto Component Manufacturer

Industry
Automotive

Problem Definition

They had issues with Previous Offshore Development Support leading to Improper Business Support , issues with support timing & resolution of calls

JKT’s Solution

JKT carried out On-site Study of Existing Business Process & carried out Offshore Development Support and Timely Deliveries with Better Understanding of Automotive Business

Type of Support

  • L 2 & L3
  • 8 x 5 (Monday to Friday)
  • IST 12.30 PM – 8.30PM (EST 3.00 AM – 11 AM)

Working Model

Offshore Mfg/Pro and DBA support.

H/W & S/W Environment

  • WIN NT / HP Unix 11.11
  • Progress 8.3E , 9.1D & Openedge 10.2b
  • EAGLE Barcode & JETFORM – Development
  • CyberQuery (Reporting Tool)
  • Team Track (Project Tracking Software)
  • Microsoft .NET

Applications Supported

  • Mfg/Pro 8.5F & eB2 (SP7)
  • Progress 8.3E ,9.1D & Openedge 10.2B -4GL Language
  • EAGLE Barcode & JETFORM – Development
  • CyberQuery (Reporting Tool)
  • Team Track (Project Tracking Software)

DB / NW / Other support

  • Offshore Progress DBA Support

SLA’s

Maintaining Call Management Software called Team track

  • Application Issues :
    • Low – 1 Hrs
    • High – 4 Hrs
  • Development Reports :
    • Simple Reports
    • 4 to 8 Hrs Complex Reports
    • 16 Hrs Maintenance
    • 16 to 24 Hrs Enquiry

Team size

  • 6 resources :
    1 offshore – Progress DBA
    5 offshore – MFG/PRO Techno- Functional Consultants