Agile Development

Leading rail ticket retailer improves business agility & governance

Leading rail ticket retailer


The Client

Comapny is the UK’s leading independent online retailer of train tickets. Having a subscriber base of over 12 million registered users and access to over 293 million journey and fare combinations, It’s mission is to help their customers make savings on train tickets. The Company sells rail tickets through its own website as well as operating retail websites for a number of Train Operating Companies (TOCs). In 1999 it was the first independent train retailer to sell train tickets online and continues to be the industry leader by using innovative solutions for search, purchase, delivery and return of rail tickets for both private and business travellers.

The Challenge

IDG (Information Systems Development and Governance) is an integral part of company, delivering application and website development projects that are crucial to the commercial success of business and to its customers. IDG uses the latest .NET framework in a true Agile software development environment, utilising a sophisticated suite of Agile development tools to enhance and maintain it’s complex IT systems which are based on a number of bespoke and enterprise technologies.

Given that company operate websites for a number of TOC’s it is important that IDG develop flexible applications which deliver the right solutions to both business and retail customers. Additionally, the nature of company’s business requires IDG to have the flexibility to scale up and down swiftly to meet changeable business demands without affecting the standard Run and Maintain operations. IDG decided to add an IT Services partner who could provide truly Agile resources and offer a scalable flexible engagement model to help improve services, quality and cost efficiency.

The Solution

Initially, JKT were engaged to demonstrate their in-depth Agile development and Microsoft .Net technology skills. Our team were to work alongside the client team on a mission critical project. JKT’s team helped with architecture and design of TRUMPS application and recommended improvements to Agile development and governance processes. Client accepted the findings and engaged JKT to provide a team of .Net developers, QAs and BAs to implement the recommendations and assist in new development projects. As the relationship matured, JKT was engaged to oversee another strategic project targeted at reducing the ticket refund cycle time and cementing client as an innovative solutions provider to the Rail industry. This was delivered ahead of time and under budget.

Separately, the client had challenges with the ongoing support of their CRM application due to shortage of Epiphany skills. JKT quickly responded and provided qualified consultants who took over the Epiphany support and delivered an improved, robust and reliable service, leveraging our global delivery capabilities from one of our Advanced Development Centres.

The overall engagement resulted in a large JKT team augmenting client’s IDG to deliver solutions for Application Development, QA, Testing and Maintenance using Microsoft,Selenium, Epiphany and related technologies.

The Benefits

  • Access to a pool of certified and highly skilled technology specialists.
  • Flexible and dynamic resourcing process.
  • Significant improvement in value for money by utilising JKT global delivery model.
  • Projects delivered to timelines and quality standards at improved value for money.
  • Reduced attrition and trouble free resource rotation.
  • Strong and secure IT and network infrastructure in a highly modern ODC.