Application Support

Assisting a financial services company in lowering its IT costs and improving operational performance

Tokyo-based leader in insurance & financial services.

Financial Services

The Client

The Tokyo-based client is a global leader in insurance and financial services. The organization provides solutions in the areas of life, defined contribution/pension, group insurance and annuity. The Japanese subsidiary provides life insurance products and services to SMEs, and offers its products through independent financial advisers as well as a network of distributors, including regional and national banks, securities companies, and Japan Post.

The Challenge

The company’s range of mission-critical IT solutions, built on a wide range of technology platforms spread across mainframe, legacy systems to e-business solutions, needed to respond quickly to market sentiment and changing regulations and policies as well as customer demands. Its business applications suffered from stability issues, with the in-house team being unable to manage them.

The Solution

  • Consultancy on enhancements and improvement in production support processes
  • BA support including: BA inbox, monitoring 24×7 services and data sync activity
  • Technical support including: monitoring of production 24X7X365, raising issues by creating tickets and working through them to closure, coordinating with the database team, infrastructure team, and others
  • Fixing of bugs
  • Independent management of the entire operation

The Benefits

  • Reduction in production support cost by 30-40 percent
  • Efficient management of all applications
  • Enhancement of the existing application architecture to make it future proof
  • Reduction of the bug list to zero
  • Improvement in the stability of the existing application