The client is a premier transportation software provider, leveraging 40 years of experience offering freight management solutions to small startup operations and global enterprise freight businesses alike. client’s enterprise software is used by companies worldwide to reap the benefits of greater efficiency and higher productivity that their system provides. From small, family-run businesses to large multinational transportation powerhouses with thousands of users, organizations rely on client’s dependable software and professional guidance to better their competitiveness.
The client wanted to reduce its OPEX (operational expenditure) and IT spend, they also wanted to focus internal resource to core business and still have the ability to deploy resource to projects as and when the need arose. They were aware that using local boutique service providers could help in the short term but in the long run they required a meaningful relationship with an offshore IT partner who could meet their requirements and bring down the OPEX.
The client required a partner who could demonstrate an expert level of domain skills across multiple applications with frameworks, industry best practice, tools and enablers along with global delivery capability. They were also determined that quality could not be compromised, and any partner must be able to demonstrate an exceptional focus on quality to meet their exact business requirements. Further down the line they also wanted the partner to be able to manage worldwide support for their clients. Client wanted a partner who could demonstrate capability and credibility to:
- Convert CHUI Application into Graphical interface.
- Offer a flexible global delivery capability.
- Knowledge of the industry & associated challenges.
- Have a well-defined Quality Management Process.
- Provide experienced senior resources who can directly communicate with client’s customers, gather requirements and provide solutions.
- Provide quality support service to client’s customers.
- The ability and flexibility to ramp-up or down teams as per the project demands.
- Take the domain knowledge and create knowledge repository.
- Create a self-propelled team.
- Best in the class technical experts on Progress technology.
- Provide end-to-end applications development and support.
- Provide trained & skilled quality resources in a number of technologies.
JKT started with a small project to develop the Rating / billing engine in Progress Technology which was a complex piece of work. After successful completion of this work, client engaged JKT to provide a range of applications developments and support to their global customers. JKT undertook some of the strategic work including design and development of Web Services for one their key customer (a global courier company), custom development of Consignment Tracking Systems using Handheld and Interfaces to OpenAccounts and COGNOS.
JKT is now a preferred IT Services partner for all the client applications development and support activities, and the relationship continues to strengthen over the last 15 years.