The client is the market leader in Indian consumer products with presence in over 20 consumer categories such as soaps, tea, detergents and shampoos amongst others with over 700 million Indian consumers using its products.
Vast landscape in combination of multiple SAP Applications such as ERP, CRM, SRM etc. which needs to be managed 24×7 for thousands of users. Nearly 20 odd modules of SAP and complex interfaces of application were to be managed.
- Dedicated L1, L2 Support Desk.
- Master Data maintenance.
- Organizational extensions.
- Archival Process.
- End user training.
- Support for Business Continuity and Disaster Recovery.
- Continuous Improvements.
- License to Operate.
- Implement Champion User concepts.
- 25% reduction in App related calls.
- 63% reduction in User related calls.
- 38% reduction in overall incidents.
- 8 trainings across countries.
- 0 NCS in all external audits.
- Least movement related errors.