Dedicated SAP Support

Hassle free support reduces operating costs for a Global FMCG giant

The Client is a leading food processing company in India

The Client

The client is the market leader in Indian consumer products with presence in over 20 consumer categories such as soaps, tea, detergents and shampoos amongst others with over 700 million Indian consumers using its products.

The Challenge

Vast landscape in combination of multiple SAP Applications such as ERP, CRM, SRM etc. which needs to be managed 24×7 for thousands of users. Nearly 20 odd modules of SAP and complex interfaces of application were to be managed.

The Solution

  • Dedicated L1, L2 Support Desk.
  • Master Data maintenance.
  • Organizational extensions.
  • Archival Process.
  • End user training.
  • Support for Business Continuity and Disaster Recovery.
  • Continuous Improvements.
  • License to Operate.
  • Implement Champion User concepts.
  • Audit.

The Benefits

  • 25% reduction in App related calls.
  • 63% reduction in User related calls.
  • 38% reduction in overall incidents.
  • 8 trainings across countries.
  • 0 NCS in all external audits.
  • Least movement related errors.