The client is India’s leading integrated temperature-controlled logistics service provider, specialized in providing warehousing, distribution, and other value-add services across the country.
They owe currently 33 State of Art warehouses present across the country, 1 Lac+ Pallet capacity, 293 Fleet of refrigerated vehicles and 1500+ workforce. The company serves their customer with palletized storage, multi-facility and environment friendly refrigerant, 24*7 operations support and end to end solution.
A leading Logistics Services provider desired a robust system to manage supply chain across 33 state-of-the-art warehouses with over 1500+ workforce, for leading Global CPG brands. They sought seamless and tight multichannel ERP integration resulting in data accuracy across channels, better visibility of operations and reduced manual intervention.
The day-to-day activities of the client typically involved the management of inbound and outbound transportation, planning of synchronized supply and demand, material handling, designing logistics network, warehouse management, and order fulfilment.
The client was using a third-party software for maintaining and managing the transportation activities, which was functioning in silos. Sales and purchased orders, online payments, product catalogue were managed by a different software. Without integration of the systems, the ERP data was moved manually into the numerous other systems, which made it more error prone and limited the visibility of operations.
Post- implementation of section 269ST in the Income Tax Act, the application demanded a secure and resilient feature to be implemented in payables and receivables module of the system, that must comply under the provisions of Section 269ST, ensuring no conditions are being violated.
In addition to that, the client was charging their customers for the used pallets only. The unoccupied pallets resulted in loss of revenue. They required a solution to overcome this problem, so that unoccupied storage pallet could be used as well as transportation cost is saved.
JK Technosoft re‐engineered the business processes within and beyond the organizational scope and integrated Dynamics NAV with the third-party software and the sporadic databases into one database that resides in Dynamics NAV. In addition, online payments and receipt entries from third parties were integrated into NAV and synced in one database for a structured financial view.
After integration of Dynamics NAV with third-party software, all components of the business were managed including sales, purchase, warehousing and finances in NAV database. The user-friendly and flexible system proved impactful across all departments. Since, all the relevant data was now present at one place, real-time data entries and decision making was easier and faster.
Additionally, Real-time data entries also supported pallet management. With the help of real time data available in the application, the pallets can be tracked, and the user can easily get the information like the current status of pallet, location of pallet, where it’s been and how often it’s been moved. This information helped the user filling empty pallets on the road for some other customer while delivering to another customer, which uses up unoccupied pallet storage as well as saves transportation cost on visiting the in-transit customer. The manual workload and back log that was cumbersome were now automated. The client was now having easy access to the information about the goods that are dispatched from the supplier and procurement and delivery of the goods.
To comply with the provisions of Section 269ST of Income tax, the feature of payment limit functionality was put into action into the system corresponding to each warehouse location, capping the transactional amount at a time in the finance module thus ensuring the verification of every transaction taking place. This feature supported adherence to each and every condition of the section and securing the client from contravening the provisions and falling into penalty.
Overall, the upgradations and integrations done by the team revolutionized the client’s daily operations including logistics functions such as customer service, sourcing and procurement, production planning and scheduling, packaging, and assembly. As a result, the client now has the capacity to handle more work, bring on new customers and take its business growth to the next level.
Figure 1: JKT Solution Footprint
- Faster Item Syndication – Connecting ERP system to different channels reduced data entry from disparate systems to better manage pricing and inventory for wholesale distributors. The availability of all relevant data in one place made decision making and real time entry faster than ever, as the task of tallying financial data from two separate databases was not required.
- Better Inventory Management and Visibility – Sales orders from client’s web sites flowing to the ERP system automatically updated inventory available that the other departments could see and mange accordingly. The upgradations and integrations done enhanced customer service and efficiency, optimized inventory, improved distribution management flow and operating cost structure and reduce overall transportation costs.
- Reduce Manual Imports/Exports – Integrating ERP systems to across all channels enabled item, inventory, sales and customer information to flow into the ERP system with reduced manual errors and increased productivity of the resources to focus more on strategic work.
- Improved Customer Visibility – By collecting customer sales data from other channels, 360-degree view of customer’s purchase is available in one system. This further helps in planning channel sales and promotional activities.
“We believe that JK Technosoft (JKT) is not just a vendor but a technology partner of the client. The overall support provided by JKT team has been very satisfactory. They have proficiently supported us in accomplishing critical projects across the business with complete adherence to the committed deadlines.
Talking about projects in general, they successfully rolled out a transformed billing logic to reinforce our billing scheme, they provided us support on integrations of our Transport Management System with our core ERP Dynamics Navision. They are an amazing team to work with. We are really optimistic about partnering with them for our upcoming projects.”
– Supply Chain Professional