The client is the world’s largest women owned milk producing company with a membership of around 73,000 female milk producers and revenue of 59.5 million USD. Routing its operations across 2500 milk pooling points spread over 3 states, the client procures 4.5 Lakh liters of milk per day.
The client desired to re-engineer and transform the entire business process by onboarding new application management processes and methodologies in order to bring automation and innovation. This would unlock the new areas of growth to deliver exceptional experiences to its customer and derive maximum business value out of its IT investments.
The client had to deal with multiple complex and interdependent processes including procurement of raw milk, dairy production planning, dairy process control, quality management, sales order processing and distribution. The mere implementation of ERP was not enough to realize the full potential of ERP solution, there was a strong need to have new methodologies in order to maximize the business opportunities. Right from member management till payments to vendors, the tightly integrated SAP enabled processes needed a significant reduction in process cycle times and effective cost of operations.
Hence, the client was seeking support for a reliable and efficient SAP AMS solutions partner to transform its dairy journey while integrating all third-party systems into SAP and centralizing the data and providing the right information for accurate and better decision making.
JK Technosoft helped the client with the business transition and upgradation of processes. The application managed services provided innovative measures and helped in effectively supporting the gamut of SAP enabled processes including technical and functional modules.
The SAP ERP modules included:
- SAP Financial and controlling (FICO)
- SAP Sales and Distribution (SD)
- SAP Material Management (MM)
- SAP Plant Maintenance (PM)
- SAP Production Planning (PP)
- SAP Quality Management (QM)
- SAP BASIS
The solution provided by the company was tailored around the requirements of processes such as Milk Procurement, Transportation, Sales and Distribution and Finances. The AMS methodologies made the benefits of an ERP tangible. It enabled the accurate payment for both producer and transport service provider and streamlined the raw milk collection process in compliance with the quality standards. In addition, the entire customer order process — variable pricing, delivery, invoicing, and payment were managed along with accounting and controlling insights.
JKT’s scalable support processes revitalized the decision-making process across the landscape. The upgradation of multiple business processes focused on gaining control over business operations helped the client manage different processes thus, improving business agility and eliminating business process inefficiencies.
There were several complex and fragmented process flows which were addressed through ticketing support via SAP Solution Manager. This module helped them with the managing the application lifecycle and providing them with functionalities like integrated content, tools, and methodologies in order to monitor and support the client’s SAP solution.
JKT’s result driven AMS practices have impacted both operational efficiencies as well as reduction in internal costs.
The major benefits include:
- Enabling the client to make 100% payments to all its vendors with greater visibility on cash flow
- Seamless membership management of all its 73,000 members/vendors.
- Efficient raw material and production planning with improved Milk Processing and quality parameters
- Increased control over Plant Maintenance and Transportation activities.
- Enhanced end customer experience in day to day business activities.
- 95% Standardization of business processes
“With JKT enabled SAP services we have the flexibility to connect across all the business locations, manage IT General Controls (ITGC), maintain the policies, run the processes and also meet the organizational requirements.”
– IT Head