Salesforce Integration with Dell Boomi and SAP ERP

Leading Semiconductor Manufacture improves transactions between Salesforce and SAP ERP Via Dell Boomi Integration

Client
One of the leading manufactures integrated circuits in high volume mostly for semiconductor companies.

Industry
Manufacturing

The Client

Client is one of the leading manufactures integrated circuits in high volume mostly for semiconductor companies. Client mainly produces custom built components. It has five 200 mm wafer fabrication plants in Singapore, one 300 mm fabrication plant in both Germany and Singapore, and three fabrication plants in the United States: one 200 mm fabrication plant in Vermont and two 300 mm fabrication plants in New York.

The Challenge

The product configuration details captured at salesforce was supposed to be maintained at external ERP system SAP. Initially salesforce was directly integrated with this external ERP system. This integration failed at instances like scheduled batches, users updating same records. JKT thus integrated Dell Boomi as a middle ware that seamlessly managed the transactions between salesforce and external ERP system.

The Solution

The solution involved introducing of DellBoomi as middleware to overcome the challenges due to bulk transactions and API callout errors.

Configured salesforce workflow outbound message which notified the Dell Boomi upon every insert and update request made at salesforce.
Dell Boomi processed the data and sequenced the request from Salesforce in a queue. Based on the availibility the request was forwarded to the ERP system to execute the data operations.
ERP system inturn acknowledge with a status update with description via Dell Boomi same was updated on the salesforce data modules.

Business Benefits

Apart from providing a technical solution for the current business challenge they had, we were able to achieve something more important which was Digital Mind-set or awareness in the client’s management team. And a result:

  • Real-time synchronization and bi-directional data flow keep data in sync across the organization.
  • Centralized hub improves data accuracy and consistency across multiple applications.
  • Easily monitor and control integrations with detailed, real-time visibility from centralized, cloud-based management platform.