SAP AMS – Shared Support desk

Global auto component manufacturer improves operational efficiency using shared support

Client
The client is a global manufacturer of seating systems & interior components

Industry
Manufacturing

The Client

A global manufacturer of seating systems and interior components for the automotive and surface transport.

The Challenge

  • Reduce operational costs and TAT (turn-around-time) for support.
  • Maintain the business continuity with regular support for end users.
  • Improve system availability.

Solution

  • Implement Shared Services desk.
  • Prioritize the tickets based on urgency and escalate accordingly.
  • Documentation with instructions and screenshots provided as the technical or functional consultants come up with the solutions.
  • Service pack upgradation with SolMan re-configuration.
  • Implementation of SAP Notes & patches with respect to GST configuration.

The Benefits

  • Optimize the availability, stability, and performance of SAP solutions.
  • Lower operational costs.
  • Ensured business continuity and new process adaption going hand in hand.