Global auto component manufacturer improves operational efficiency using shared support
The client is a global manufacturer of seating systems & interior components
A global manufacturer of seating systems and interior components for the automotive and surface transport.
- Reduce operational costs and TAT (turn-around-time) for support.
- Maintain the business continuity with regular support for end users.
- Improve system availability.
- Implement Shared Services desk.
- Prioritize the tickets based on urgency and escalate accordingly.
- Documentation with instructions and screenshots provided as the technical or functional consultants come up with the solutions.
- Service pack upgradation with SolMan re-configuration.
- Implementation of SAP Notes & patches with respect to GST configuration.