Leading Cement manufacturer reduces Y-o-Y support costs using Shared services
The client is India’s top 10 cement manufacturer
India’s top 10 cement manufacture with capacity of 2.27 million ton per annum production.
- Reduce support costs and improve SLA’s.
- Maintain the business continuity with regular support for end users.
- Providing Application Management Services through shared support desk for last 2 years.
- Changes to custom developments, reports, interfaces and forms.
- Changes to the master data, primarily vendors, materials, pricing and customers.
- Fine tuning of business processes including indirect taxes.