SAP Application Managed Services

Leading Cement manufacturer reduces Y-o-Y support costs using Shared services

Client
The client is India’s top 10 cement manufacturer

Industry
Manufacturing

The Client

India’s top 10 cement manufacture with capacity of 2.27 million ton per annum production

The Challenge

  • Reduce support costs and improve SLA’s
  • Maintain the business continuity with regular support for end users

Solution

  • Providing Application Management Services through shared support desk for last 2 years
  • Changes to custom developments, reports, interfaces and forms
  • Changes to the master data, primarily vendors, materials, pricing and customers
  • Fine tuning of business processes including indirect taxes

The Benefits

  • High availability of existing SAP implementation
  • 5% Y-o-Y reduction in operational costs
  • Ensured business continuity and new process adaption going hand in hand