Leading Steel Conglomerate leverages JKT shared services to lower operational costs
The client is a 100 percent subsidiary of a 12 Billion Euro German steel conglomerate.
The client is a 100 percent subsidiary of a 12 Billion Euro German steel conglomerate
- Providing timely support in a cost effective manner.
- Maintain the global template standards at the same time do the localization of specific processes.
- Several Configuration mistakes had been made in the live production environment, which had to be rolled back.
- Providing Application Management Services through shared support desk for last 2 years.
- Prioritize the tickets based on urgency, and escalate accordingly.
- Documentation with instructions and screenshots provided as the technical or functional consultants come up with the solutions.