Leading Steel Conglomerate leverages JKT shared services to lower operational costs
Client
The client is a 100 percent subsidiary of a 12 Billion Euro German steel conglomerate
Industry
Specilized Steel
The Client
The client is a 100 percent subsidiary of a 12 Billion Euro German steel conglomerate
The Challenge
- Providing timely support in a cost effective manner
- Maintain the global template standards at the same time do the localization of specific processes
- Several Configuration mistakes had been made in the live production environment, which had to be rolled back
The Solution
- Providing Application Management Services through shared support desk for last 2 years
- Prioritize the tickets based on urgency, and escalate accordingly
- Documentation with instructions and screenshots provided as the technical or functional consultants come up with the solutions