SAP Shared Support

Leading Steel Conglomerate leverages JKT shared services to lower operational costs

Client
The client is a 100 percent subsidiary of a 12 Billion Euro German steel conglomerate.

Industry
Specilized Steel

The Client

The client is a 100 percent subsidiary of a 12 Billion Euro German steel conglomerate

The Challenge

  • Providing timely support in a cost effective manner.
  • Maintain the global template standards at the same time do the localization of specific processes.
  • Several Configuration mistakes had been made in the live production environment, which had to be rolled back.

The Solution

  • Providing Application Management Services through shared support desk for last 2 years.
  • Prioritize the tickets based on urgency, and escalate accordingly.
  • Documentation with instructions and screenshots provided as the technical or functional consultants come up with the solutions.

The Benefits

  • 100% compliant business application for India operations.
  • Optimize the availability, stability, and performance of SAP solutions.
  • Lower operational costs.
  • Business continuity and new process adaption going hand in hand.