Job Description:

Mandatory Technical Skills:

• Certification – ITIL foundation certificate or ITIL intermediate Accreditation.
• Apply a structured methodology and lead change management activities.
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support communication efforts.
• Assess the change impact.
• Support the design, development, delivery and management of communications.
• Conduct impact analysis, assess change readiness and identify key stakeholders.
• Provide input, document requirements and support the design and delivery of training programs.

Responsibilities:

• Complete change management assessments.
• Identify, analyze and prepare risk mitigation tactics.
• Identify and manage anticipated resistance.
• Create actionable deliverables for the change management levers.
• Support and engage senior leaders.
• Coordinate efforts with other specialists.
• Integrate change management activities into project plan.
• Evaluate and ensure user readiness.
• Manage stakeholders.
• Track and report issues.
• Define and measure success metrics and monitor change progress.
• Previous working experience within in first/second/third line support.
• Support change management at the organizational level.
• Manage the change portfolio.
• Strong communication skill required.
• Quaification/Education: B.Tech / MCA.