Progress Services

A leading provider of Life and Pensions solutions engages JKT for applications development and maintenance

Client
Leading providers of pensions administration & employee benefits consultancy

Industry
Financial Services

The Client

Company is a leading provider of consultancy, administration and specialist delivery solutions to the life and pensions industry. Their core services are pensions administration and consulting, both actuarial and investment. In addition, they offer their clients access to expertise across a wide range of specialisation including transition management, member communications, compliance consulting, complaint management and independent trustee reviews. Operating from 14 locations across UK and Ireland, the client’s 1700 strong team manage client’s pension schemes assets of over £50bn. The client has won many national awards including the Best Third Party Administrator and the UK Pensions award 2012.

The Challenge

The client’s core Pension Administration product, is a Progress based application that has been developed by client’s internal IT department over the past decade. As the product was getting customized and implemented for a number of large financial clients, the client decided to engage a strategic offshore partner to support their ongoing application development and maintenance. Their requirements to overcome foreseeable challenges were:

  • Continuous availability of expert Progress technical skills
  • Ability to optimize IT spend
  • Deep understanding of the different layers of the product
  • A partner able to adapt & contribute to the pension domain

The Solution

JKT started with small team onsite at the client’s premises with an objective to understand the application architecture, business rules and pension domain. We quickly established our credentials and were asked to address some critical projects which were outstanding, which was achieved with great success. Once the initial team acquired expertise on the application architecture, business rules and schema, we started to implement the transition program. In less than 6 months, the team was ramped up and achieved the desired 80:20 offshore / onsite ratio, which helped realize substantial savings. The next stage was to create multiple sub-teams to support the different flavors of product for each of their large clients. A regular rotation among sub teams ensured that the overall knowledge of the team was strengthened which improved the delivery across numerous projects. In addition, we created a client specific induction plan to shorten the on-boarding. This combined with a knowledge management plan and an additional 10% shadow resource vastly improved JKT’s ability to meet the challenges of attrition and project ramp-up.

  • Flexibility in the engagement to ramp up and ramp down as the project demands
  • Control attrition and ensure continuity of experienced resources
  • Secure streamline knowledge sharing between onshore and offshore teams
  • Implementation & management of an 80:20 offshore / onsite team ratio

The Benefits

  • Access to our pool of certified Progress experts
  • Global delivery model helping to reduce IT spend
  • Dedicated offshore resource
  • Secure client ODC
  • Simultaneous support to multi implementation projects
  • Trouble free resource rotation
  • Significant improvement in quality
  • Implemented new processes
  • Significantly reduced the support response time