DBA – Dedicated Support

JKT provides Dedicated DBA where services will be decided by client & agreed upon and is SLA driven. Dedicated DBA service is managed both Offshore and onsite, support time is based on client requirement basis. Dedicated DBA support may be during client working hours or non-working hours means 8×5 or 16×5 working hours model.

The dedicated DBA is available to work solely on your account and acts as an actual extension of your business, rather than simply an aid. Since they are trained to work solely on your account, the DBA is able to become acutely knowledgeable of your business models.

Lower your Cost

DBA resources are expensive and scarce. We provide cost-effective access to a deep pool of DBA expertise without hiring resources or assuming additional costs.

Team Action

Our DBAs work alongside your team to help create and modify instances and databases based upon best practices and sized correctly every time.

Innovation

With our Dedicated DBA managing your databases, your team is free to focus on business innovation, ultimately speeding up time-to-market and improving your customer experience.

Dedicated DBA service includes below:

  • Monitoring Includes CPU, Memory, Disk and database components
  • Database backup and recovery
  • Proactive Database management
  • Refreshing/cloning/copy of Test/QA/development databases
  • Maintaining database security
  • User/privileges/roles administration
  • Monitor replication/Disaster Recovery process
  • Monitor Instances/agents/environment availability
  • Trouble shoot major/critical incidents for production databases
  • Basic preventive maintenance and performance tuning which can be performed in an hour
  • On demand service with fixed cost hourly basis

Benefits of our Dedicated Support:

Benefit of dedicated support

  • 100% Resolution
  • Knowledgeable
  • Matured Process
  • Scalable
  • Periodic Review