Pega Solutions & Services

Our Pega solutions offer ‘best in class’ Digital Customer Experience by leveraging a unified architecture that facilitates frictionless customer journey across the overall customer experience continuum comprising Marketing, Sales & Service backed up appropriately with back office Operations

Proven Track Record

  • Multiple engagements at leading US based Claims Service provider resulting in seamless spread and optimal reuse across different LoBs, enhanced user experience, increased data transparency and reduced time-to-market.
  • Customer Service application at leading US based Manufacturing organization by offering “state-of-the-art” Field Service management to improve Net Promoter Score.

Key Differentiators

  • Unwavering CEO commitment as TOP Strategic Lever.
  • Pega management comprising founding members of successful Pega competencies at global IT behemoths.
  • Key decisions taken at C-Level directly leading to agile execution.
  • Easy collaboration with other competencies due to nimble structure.
  • In-house Solution Assets involving handshake with technical megatrends such as IoT, AI, Blockchain, Robotics.

Pega CoE – Facts & Figures

Our core practice thrives on 150+ person years of core Pega experience with proven consulting and implementation expertise upheld by a healthy pyramid comprising niche skills such as Certified Lead System Architect, Certified Marketing Consultant, Customer Service Architect and Pega Robotics Enabled resources.

Our Pega expertise is evenly distributed across geographies with substantial footprint in North America and India.

Pega Advisory and Consulting Services

As a Pega service provider, we offer a plethora of services to our clients in form of advisory and consulting services backed up by robust implementation experience. Our key services include:

  • Mini-Inception / Gap Analysis: Helps arrive at Budgetary Figures and provides inputs for Business Case to get sponsor buy-in.
  • Proof of Concept / Vision Demo: Offers Pega Test-drive with tight alignment to real-life scenarios and more importantly get first hand feel of specific technical capabilities.
  • Pega Configuration: Ensure Pega implementation in small iterations resulting in Quick time-to-market and realized RoI for a new application with an opportunity to provide continuous real-time feedback.
  • Pega Upgrade: Upgrade to take advantage of new features in newer versions of PRPC.
  • Pega Testing: Pega aware resources resulting in flattened learning curve from available features’ perspective.
  • Pega Application Support: Focused support team with ability to resolve issues rapidly.
Anirban Mukherjee
VP – Global Pega Practice Head

Related Case Studies

Single Unified Platform Using PEGA
Global manufacturer of doors & windows utilizes PEGA to create a single unified platform to address operational needs
Progress-Pega Integration
Leading Claims management provider uses PEGA platform to improve claim servicing and outcome optimization