Application Development and Support

Get most out of your maintenance services development & maintenance projects

Our application development services encompass the complete software development lifecycle right from business requirement analysis, design, development, testing, deployment and support of your custom application / product until warranty.

Using our ITIL based Application Managed Services framework we seamlessly transition the development into support and provide hassle free maintenance of your applications.

Having developed bespoke applications for many years, we have built frameworks which act as an enabler / accelerator that reduce development cycle time, time to market and the overall development cost. Our Project / Delivery Managers are PMP / Prince2 certified and ensure that all projects are delivered on time, within budget and to a quality surpassing client expectation.

We leverage our onshore, offshore, near shore delivery capability or a combination of these to agree the right-fit execution model aligned to client’s IT strategy and budget.

Our application development services include:

  • Application gap analysis and decision facilitation
  • End to End application development
  • Application platform migration
  • Application modernization
  • Application support & managed services

Using robust development processes, methodologies, extensive knowledge of Progress Frameworks (UAA and OERA), and latest technologies, we design, develop, test, and implement enterprise level applications.

  • Character, Client-Server GUI, ADM and Web based development

  • Component-based Distributed Application development

  • Open, standards-based Interoperability and Integration

We offer flexible engagement models to suit your unique business requirements, varying from client managed teams to fully outsourced options, such as:

  • Fixed Price
  • Staff Augmentation (T&M)
  • Capacity Based
  • Output Based

We bring a wealth of experience from our pedigree in enterprise solutions, packaged applications and IT service management. So whether you are implementing, migrating or upgrading an application JKT can build a custom solution to enhance or work alongside existing applications.

SLA based support

We are committed to provide hassle free maintenance of your applications whilst constantly improving the quality of the software. Whether it is ad-hoc support or 24×7 SLA based support, our engagements are flexible and designed to meet the requirements of any-size of organization.

We have extensive experience in offering support using ITIL processes. Our Application Managed Service (AMS) is an ITIL based SLA driven Application Support Services which is certified by SAP. We facilitate to enhance your business value and minimize total cost of maintenance and support.

We continue to support many older versions of Progress such as V6, V7, V8, V9 and Dynamics. Our Progress Application Maintenance and Support Includes:

  • Handling of SR’s based on SLA’s
  • Application enhancement
  • Bug fixes
  • Technical support to end user
  • Version migration