Everyone is living under debt in today’s era so collecting the outstanding debt and making the profit has been a real pain in neck of the debt collecting agencies.
In order to boost the debt collection, agencies have to apply a number of procedures, not only to collect the debt but give a customer satisfaction as well.
Making contact and remind to the borrower about debt every time or a regular interval of time along with maintaining the customer trust and comfort is a big pain area for collecting agency and leads towards a huge investment to contact to end customer to inclined him to make a systematic regular payment.
Following are some main methodologies used for customer contact to collect the regular payment:
The repeated call is an unpleasant customer experience and contacting through letters is again an expensive and cumbersome process so working with the traditional way is no longer an option and providing a digital platform has become a necessity to make the industry sustainable and profitable.
So customer contact can be increased by modern digital system in following ways:
Optimising a more customer-centric process using technologies can give following benefits to any debt collectors:
Using Microsoft technologies mainly (.Net, Web API SQL server) with distributed architecture JK Tech has experience in developing and supporting the bespoke SMS and Email campaign solution. In order to provide a customized solution, we have a technical and domain expertise team with some readymade framework accelerators.