One of the world’s largest door and window manufacturers, operating 117 manufacturing facilities in 19 countries located primarily in North America, Europe and Australia.
With the changing business dynamics, the client sought to modernize their technology infrastructure to address operational inefficiencies and build an operating infrastructure to support their growth objectives. There was a need to enhance their progress-based ERP to streamline the business operations, organize workflows and optimize the experience for its customers.
JK Tech aimed at helping the client with Progress application development and management, integration framework, database administration and IT infra support.
JK Tech, a leader in Progress Services, has been associated with the client for more than a decade. Based on the business challenges faced by the client, we devised a solution to enhance internal business processes and help save on costs with higher efficiency and increased productivity.
We designed the integration layers for the below applications to facilitate interaction with the ERP system as part of the transformation. Apart from enhancements, the team also carried out significant new module development.
We developed the Application Program Interface (API) required by the below application to show and commit the data along with business logic:
We undertook the complete ownership of 24×7 application support for the ERP systems. The application support team used the ITIL framework to help the client reduce the number of tickets by taking preventive measures and reducing ageing by putting the right processes and tools.
The database management team implemented the early warning system through automation and enhancements in the database performance. We also helped with Database maintenance, backup, and monitoring. In addition, we ensured that our client’s customers have high availability access to their servers to place orders and find information.
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