The client is among the leading multinational optical retail chains based in the UK, operating in Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia, and New Zealand. The company provides high-quality and affordable optical and hearing care.
During the process of opening new stores, the client encountered several challenges, including:
- Complexity: The procedures involved in opening new stores were intricate and multifaceted, demanding careful management and coordination.
- High Volume of Data: Dealing with vast data from diverse sources was making it challenging to organize and process efficiently.
- Security Concerns: Ensuring the confidentiality and integrity of sensitive information during the store opening process was a top priority.
- Tedious Process: The existing workflow was laborious and time-consuming, leading to inefficiencies and delays in store launches.
- Accuracy: Maintaining precise and error-free records was crucial, yet it proved challenging due to the complexity and volume of data involved.
The client frequently opens new stores, each requiring essential support in areas such as branding, IT assistance, and operations before transitioning to auto-pilot mode. Currently, data from various store types is collected through diverse channels and manually updated in excel sheets and databases.
The client’s primary objective was to minimize manpower, reduce time consumption, and enhance operational flexibility in managing these processes.
JK Tech’s team of experts understood the challenges and the objective of the client and provided the best solution:
- We receive essential documentation for each of the four store variants via email and an online portal.
- We employ specific keywords to identify and classify the received data.
- Using macros, we filter and process the data for each store variant individually.
- Technical logic is applied to match the client’s requirements and ensure data accuracy.
- We update the necessary fields in our database with the processed information.
- Subsequently, we send a notification email to the respective business executive with details about the updated data.
- This streamlined process ensures precision, efficiency, and timely communication, facilitating successful store openings and ongoing operations.
Business Process Diagram:
The benefits achieved by the client were:
- 92% of Improved Compliance
- Major cost savings
- Higher Efficiency
- Secured Data handling.