The client is a leading global manufacturer and distributor of high-quality shower doors, tub doors; shower enclosures and acrylics shower bases. The company is very well known for off-the-shelf and custom shower door solutions with sleek modern style and impressive high value. They are passionate about smart and visionary design delivering affordable luxury bathroom solutions to the bath and shower marketplace.
With the dynamic changes taking place in the technologies, the client was required to be flexible, adaptable and scalable in terms of customizing and improving their IT systems for best use. The client was seeking to recruit an IT Services & Solutions Partner carrying the expertise and experience that would lead them towards digital transformation. The major challenges involved:
The primary business value of the client was to ensure consumer satisfaction, exceptional quality of products and overall excellence of the team members. Hence, to align to such a highly demanding market scenario and to address current economic changes there was a need to modernize the IT Systems using the latest SaaS Digital technologies including Salesforce CRM, AWS AI Services and Sage X3 ERP.
JK Tech as a Solution Partner of the client was desired to modernize its Salesforce CRM system as well as those linked to Salesforce through effective integration technologies. In addition, there was a need to use AI and machine learning in order to provide the customers with smarter customer service across channels.
To address the unique challenges faced by the client JK Tech team put up a dedicated team of experienced professionals in Salesforce and Digital technologies. The Salesforce team worked closely with the client team to automate a lot of their Sales and Service processes. The digital team started working with them to modernize their customer service experience using AI technologies while closely working with Salesforce.
The major solutions provided involved:
Fig: JK Tech AI Chatbot with Service Cloud
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