The client is a leading global provider of technology-enabled risk, benefits and integrated business solutions, located in 65 countries.
The major challenge was to help the client with a single-user environment. The users had to switch between multiple software systems in order to find all the relevant information on a specific claim, which made the process cumbersome.
Hence, to improve the efficiency of claims management, there was a need for the consolidation of claims systems into an integrated claims management system, to have all pertinent data in one platform that would eventually reduce and eliminate the quest for data. Additionally, a user-friendly interface was also required, to easily access the information required by the user.
The client being a leading global provider of claim management services, risks and benefits solutions was required to deliver cost-effective risk consulting, managed care and other services. Hence, they sought a technology partner to help them in key business functions such as worker’s compensation, casualty, managed care, disability, centralized security, master data setup/configuration and strategic initiatives.
They aimed at smooth functioning of the claims management and payment transactions for the settlement of customers’ claims to offer a better end-user experience. Hence, there was a need to integrate their homegrown applications to provide an integrated administration system.
Our team consolidated the claims management into a Progress based integrated application to provide the user with a single sign-on facility and claim information in one place. The existing framework and architecture were also modified to enable the entire application to function seamlessly after the new single sign-on. This saved on a major re-development of the application, hence optimizing time and cost. The application was developed leveraging OpenEdge 11.6.
Furthermore, the existing user interface was enhanced and modernised using Telerik controls to provide an engaging and user-friendly application. The unique features like tree view, grid view, ribbon bar, collapsable panels and page view were introduced. This allowed the major screens to be modernised without change in the technology stack.
The ClientService Center Representative
The Claim Management System is making my life much easier by not having to switch back and forth in all the processing offices.
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