The Client
The Client is a distinguished global entity within the insurance and reinsurance sector, serving customers and partners worldwide since its inception in 2001. With a strong foundation and a focus on forward-thinking solutions, they offer a comprehensive range of insurance products, including property, casualty, and specialty coverages.
The Challenges
- Extensive manual efforts were required for policy creation.
- Average time for policy issuance extended to 7 days.
- High redundancy in customer records.
- Lack of integration with front-end portals.
- Inability to generate policies instantaneously.
The Objective
This project aimed to achieve seamless integration with the APAC Portal, particularly focusing on enhancing policy creation processes for products like travel insurance and event public liability. The primary aim was to implement a solution that reduced manual intervention, enabled instantaneous policy issuance, and improved overall operational efficiency and client satisfaction.
The Solution
- Leveraged the Progress Application Server for OpenEdge for backend integrations.
- Developed APIs for seamless integration with the APAC Portal.
- Project led by a senior resource, ensuring expert oversight and coordination.
- Delivered the project within the agreed timelines.
- Engaged proactively with business stakeholders to gather comprehensive requirements.
- Received client appreciation for proactive engagement and successful project delivery.
- The solution was designed in a generic manner providing the scope to enable integration services to various other products in the future with minimum code changes, which helps in minimizing the effort taken.
Business Process Diagram:
The Benefits
- Eliminated latency in policy issuance through seamless API integration.
- Reduced manual processes by 80%, enabling more efficient workflows.
- Achieved instantaneous policy issuance, reducing the time from 7 days.
- functionality enabled adaptation of the integration logic to both new and existing products, enhancing flexibility.
- Significant time and cost savings in policy issuance due to reduced manual effort and increased efficiency.
