The client is one of the leading providers of Optometry, Audiology and other healthcare services in the UK. With more than 30 years of experience in the industry and business operations in Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand; the client is the leading British multinational optical retail chain.
In order to stay competitive in the digital era, unlock productivity and fuel innovation; the client ought to align their business growth with the digital transformation strategy. They are required to revolutionize their IT landscape and improve the organization’s ability to respond to industry shifts. There was a need to work in line with industry standards and best practices to cater the digitization needs.
The client faced challenges involving:
With abundant expertise in the industry, the client aimed at providing value eye-care and hearing aid services and products to its end-customers in the regions served. The client desired a solution partner that would help them in the successful implementation of ServiceNow and would help them strategize their work pattern and processes in such a way to achieve operational efficiencies and would kick start their journey towards digital transformation.
JK Tech as a solution partner helped the client with the ServiceNow implementation, support and up-gradation. Post-implementation, the client was offered real-time services to manage unplanned interruptions and reductions in quality of IT service and enhancement of performance.
ServiceNow acted as a single platform aiming at resolving all business IT needs globally, ranging from customer experience enhancement to employee ease in performing business operations.
ServiceNow Product Solution
|Areas Served||Solution Provided|
|IT Service Management||ServiceNow OOB IT service Management Implementation|
|IT Infrastructure||ServiceNow CMDB|
|Agent||ServiceNow Agent Workspace|
|Special Business Needs||Customized applications|
Fig: JK Tech Solution Architecture
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