This whitepaper demonstrates the key things that organizations must consider to unlock success in Digital Transformation.
Digital transformation is about improving customer experience, faster business growth, and generating bigger revenue. IDC predicts that over $6.8 trillion would be directly invested in digital transformation globally from 2020 to 2023. A compelling digital strategy and deﬁning the risk levels of implementing the strategy is core to the success of the digital transformation. A customer-ﬁrst approach rather than a tech-ﬁrst approach must be the focus of digital transformation because when a company start with a tech-ﬁrst approach they miss the purpose of what digital transformation is all about.
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